Solutions : Managed Services

Beyond Hosting — Services That Improve Your Delivery

Your business may not need a fully hosted solution today but your organization could benefit from services that increase the efficiency and reliability of your infrastructure or that improve your software management processes. In addition to delivering superior hosting, WTS also offers a wide variety of application and hardware managed services. Meeting the technical demands of a complex, multi-server hardware configuration that exceeds uptime and response time expectations of your users is often difficult. Responding to the frequent availability of software updates and providing on-going application support for your users without interruption to key business functionality can push even the most talented systems development teams.

You will find that WTS has the applications management experience along with data center capacity to offer high quality services to all EnterpriseOne and World customers. Our application and information technology teams are committed to your operational success. We offer unsurpassed services focused on meeting your technical support need including applications management, business continuity, co-location, and infrastructure managed services.

Applications Management

Today’s enterprise software users require uninterrupted access to their key business solutions. Meeting your staff’s expectations and providing a reliable solution is often dependent on the processes used to manage these complex applications. Ensuring that your enterprise applications are performing at their peak and that the solution can scale to meet future business needs is mission critical. Our Application Management services enable you to outsource the system support activities for EnterpriseOne, easing the day-to-day administration of these complex systems. This service includes Remote CNC, routine maintenance, upgrade and install support, change management, and event monitoring.

Applications Management (.pdf format)

Total Cost of Ownership Evaluation

There are many companies who benefit from the cost savings provided by outsourcing their enterprise applications or by leveraging a remotely managed JD Edwards solution. To determine the possible savings to your organization, please visit our Total Cost of Ownership page.

Co-Location

Building or expanding facilities to house your enterprise server environment and networking architecture can be a critical decision. Co-location is an expedient, cost effective and secure solution for those companies that own their hardware and have the staff to manage applications, yet lack sufficient facilities to support existing and/or future hardware requirements. Our advanced infrastructure technologies provide a reliable environment for co-locating your critical systems, which will maximize uptime and reduce your exposure.

Co-Location (.pdf format)

Managed Services

Having reliable infrastructure, predictable system uptime, as well as effective hardware and database monitoring are key goals for all IT departments. Unfortunately, the demand on limited internal resources can create situations where these activities become reactive rather than required daily job functions. Knowing your systems are constantly monitored for performance and stability provides a high level of comfort and security. Our Managed Services can help you achieve your performance objectives, while increasing customer satisfaction on iSeries and Windows platforms.

Managed Services (.pdf format)

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